FAQ – Delivery

You’ve found our most frequently asked questions or FAQ’s which we hope is a result of curiosity rather than a problem or concern with our products or service. Whatever the reason we’re here to help, so we’ve gathered together some of the questions we are most regularly asked by our customers and answered them here. If you’re looking for information on our service we hope you will find it below if not, please fill in the form on our contact us page and a member of our team will get back to you.

DELIVERY

Royal Mail Tracked 48

  • Receive email/text updates from Royal Mail - So you know when to expect delivery, you will receive email and/or text notifications from Royal Mail as your order goes through the delivery network. You will receive an email and/ or text to let you know your parcel is out for delivery on the morning that it will arrive.
  • Orders placed Monday to Thursday before 6pm will be delivered mostly within 2 days
  • Orders placed after 6pm on Thursday and before 6pm Friday will mostly delivered on Tuesday
  • Orders placed after 6pm on Friday and before 6pm Monday will be mostly delivered on Wednesday
  • For certain postcodes the RM48 delivery is 72 hours delivery: BT,GY,HS,IM,JE,KW,ZE2 & ZE3

Exceptions: Larger Orders/ Multiple Boxes - any orders that are large in size will be put into multiple boxes. These multiple boxes will be sent via UK Mail tracked on a next working day delivery service if ordered by 2pm. If order is placed after 2pm, the order will be delivered within 2 working days. These orders will need to be signed for.

Royal Mail Tracked 24

  • Receive email/text updates from Royal Mail - So you know when to expect delivery, you will receive email and/or text notifications from Royal Mail as your order goes through the delivery network. You will receive an email and/ or text to let you know your parcel is out for delivery on the morning that it will arrive.
  • Orders placed Monday to Thursday before 2pm will be delivered mostly the next day
  • Orders placed after 2pm on Thursday and before 2pm Friday will be delivered mostly on Monday
  • Orders placed after 2pm on Friday and before 2pm Monday will be delivered on mostly Tuesday
  • For certain postcodes the delivery is 72hr delivery: GY,HS2,IM,JE,KW16-17,PA61-PA75,PA78,PH30,PH41-PH44 and ZE2-3

Exceptions: Larger Orders/ Multiple Boxes - any orders that are large in size will be put into multiple boxes. These multiple boxes will be sent via UK Mail tracked on a next working day delivery service if ordered by 2pm. If order is placed after 2pm, the order will be delivered within 2 working days. These orders will need to be signed for.

Here at Lilly York we understand that your privacy is of paramount importance. Therefore, to ensure your custom with Lilly York remains your own personal business and is kept secret from your neighbours, children, parent or even pets, we apply the highest level of discretion when packaging your order for shipment.