FAQ – Ordering and Payment

You’ve found our most frequently asked questions or FAQ’s which we hope is a result of curiosity rather than a problem or concern with our products or service. Whatever the reason we’re here to help, so we’ve gathered together some of the questions we are most regularly asked by our customers and answered them here. If you’re looking for information on our service we hope you will find it below if not, please fill in the form on our contact us page and a member of our team will get back to you.


It is not necessary to create an account in order to shop with us. However, online registration will make it easier and quicker to checkout when placing future orders with Lilly York.

If you have not already registered with Lilly York you will need to create an account. Click on 'My Account' to the right of the top menu and select 'Sign in' from the drop down menu and enter the details requested. Alternatively, when you're at the checkout just click on the 'Sign In' button.