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LILLY YORK TERMS AND CONDITIONS
Introduction – Please read carefully
The following are the terms and conditions for the sale of goods by us and replace any previous terms and conditions. Lilly York Ltd trades under the name of lillyyork.co.uk (our website). By accessing or using lillyyork.co.uk and by clicking to indicate you have read and agreed these terms when ordering, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Service Department before ordering from us.
Legal Age To Buy
By purchasing products from lillyyork.co.uk you declare that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If it is discovered that you are not of the legal age to purchase from the website, lillyyork.co.uk is not obliged to accept your order.
Orders made through lillyyork.co.uk are subject to acceptance and availability. Lillyyork.co.uk may choose at any time to cancel your order. No contract will officially exist between yourself and lillyyork.co.uk until your parcel has been dispatched. The details on our website are not offers that you can accept.
Lillyyork.co.uk provides a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details. Please see our Secure Online Payments page.
Your credit card will be charged in the name of Lilly York Ltd.
Lillyyork.co.uk is compliant with the Data Protection Act. Your personal details will not be passed on to any third party without prior consent.
It is your responsibility to verify that your email address supplied is in proper working order and must assume the risk of all consequences for transmission or operational failures.
We may use personal information to provide the services you’ve requested. We will only use this information for auditing, research and analysis to operate and improve our technologies and services; it is never sold or passed on without consent.
Our site allows you to opt out of receiving communications from us when we request your information. Also if you want to opt out at a later point, you can do so by unsubscribing from any mailings.
Many of deliveries will require a signature to confirm receipt. If a signature cannot be obtained the carrier may ask a neighbour to sign for your delivery. Deliveries that require a signature will not be left if one cannot be obtained. If the postal courier leaves the delivery with a neighbour or at your local post office they will leave a ‘while you were out’ card telling you when and where you can collect it from or how to rearrange delivery.
Royal Mail (or the Courier Service) will hold your parcel for 7 days and if it is not collected or delivered it will be sent back to us.
If you would like us to re send your order we will regrettably have to charge you. If you would like to cancel your order we will refund you less the shipping costs.
We will try to deliver the goods within 30 days. Usually items will be delivered sooner. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you.
We are not liable for missing/lost parcels if an incorrect/incomplete delivery address has been provided. For more information please read our Delivery Terms and Options
Payment can be made by Paypal, credit card or debit card for goods ordered through our web-site. If you pay by credit card or debit card we will despatch the goods as soon as your payment has been processed.
International Card Holders: If you have a non-UK issued payment card, the exact amount you will be charged depends on the exchange rate offered by your bank at the time of ordering.
The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchase. At Lilly York, our return policy is much more generous. You may return any item to us for a full refund (or replacement) within 14 days however, due to the obvious health and hygiene implications with adult goods, for the goods to be returned if they are not damaged, faulty or incorrect the following terms have to be met;
- The goods must be unused.
- The goods must be in their original condition and packaging.
- Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
- Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
- The goods must be received back within 14 days from the day your order was received.
- Lingerie and items of clothing are non-refundable and non-exchangeable.
- Videos and magazines are non-refundable and non-exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
You should inspect the goods immediately upon receipt and you must notify Lilly York within 36 hours of being delivered if the goods are faulty or incorrect. Items must be tested for their functions and checked by hand before use intimately. Always turn on (and charge where appropriate) vibrating or other battery powered items to check their pre-programmed modes before intimate use. Even if you do not intend to use the item immediately please make sure that you have received the correct product(s) and they are working correctly as soon as possible. If you fail to notify us of a fault or problem with your order you will be deemed to have accepted the goods and that they are in working condition.
With Lilly York you can return an order to us within 14 days for a full refund. If your order has already been sent when we receive your cancellation, we will deduct the cost of shipping from your refund. All returned items must be unopened, unused and in their original packaging.
You may exchange unused and unopened products within 14 days for a refund, alternative items, an exchange or a Lilly York credit voucher. Return your items within 100 days (unopened and unused) and we can offer you an exchange, replacement or a Lilly York credit voucher.
Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.
Please read our detailed Returns Policy for exact instructions on how to return goods to us. You are required to follow these instructions.
Voucher Codes and Special Offers
Lillyyork.co.uk retains the right to end offers at any time.
All Members receive a 5% discount off every order. To become a member visit our Members Sign-Up Area.
All products sold through our website are sold as ‘novelty goods.’ The vendor, Lilly York Ltd, the holding company of lillyyork.co.uk, cannot be held responsible for any injury caused by improper use.
Goods, colours or packaging of goods may occasionally differ slightly to those displayed on the website.
Lilly York Ltd, holding company of lillyyork.co.uk cannot be held responsible for errors or interruption on the website.
Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of Lilly York Ltd.
Acceptance of Terms and Conditions
Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. By purchasing from our site you are also accepting our terms and conditions. These Terms and Conditions do not affect your statutory rights.
“you” and “your” means the person, firm or company who enters into a contract with us “us”, “our” and “we” means Lilly York Ltd.
‘The company” means Lilly York Ltd.
All models used in pictures displayed on Lilly York are over the age of 18.